Through Printer Coach you will receive fast, reliable, and customer service friendly printer and plotter repair services. We service most major brands including, but not limited to: HP, Lexmark, Zebra, Dell, Canon, Epson, Xerox, Brother, IBM, Printronix and others.
With decades of experience and a network of over 7,500 printer repair technicians located throughout the U.S., your company will have access to high-quality printer repair service. Whether your company has a single printer or a network of thousands located nationwide, we can provide you with the service you need.
With over 140,000 successful service calls performed at over 20,000 different locations, we have local technicians ready to service all your printer needs.
Overview of Services:
- Fully staffed in-house tech support and help desk
- Access to over 7,500 technicians in North America, Provinces, and Territories
- Over 2000 individual models supported
- Multiple technologies supported
- Fast scheduling and standard next business day response
- Multiple service options
- Annual maintenance agreements
- Project management (Install, Move, Add, and Change)
- National technology rollout – whether it’s 100 units or 10,000 units
- Warranty extension and upgrades
Local Onsite Service
Tech Support and Help Desk
Over the phone analysis from highly-trained technical support reps ensuring that your service starts out right. With extensive in-field experience, all tech support reps have over an 85% accuracy rating on parts suggestions leading to a high probability of completing the service call on the first onsite visit.
Experience
Printer Coach has partnered with one of the largest service providers in the country. Decades of experience in the industry and access to over 7,500 well-qualified technicians means your company will receive the attention and expertise you deserve. By utilizing exceptional customer service, a fully staffed in-house tech support, as well as fast scheduling and response time, we bring great value to you.
Technologies Supported
Printer Coach, as part of the largest network of dealers in the country, supports multiple technologies:
- Printers
- Servers
- Storage
- Routers/Switches
- Terminals
- MFP’s
- Digital Signage
- Kiosk/Vending
- Mobile Devices
- Wide Format
- PC’s/Laptops
- POS
- Thermal
- Cabling
- Smart Hands
- Audio Visual
Service Options
There are numerous service options available with flexible billing options, including:
- Contract Service Agreements
- Time and Material
- Labor only
- Cost Per Page
Contract Service Agreements
An annual contract agreement will ensure that your equipment is kept in top working order in a timely and professional manner at all times.
A preventative maintenance agreement is an excellent way to prevent unexpected repairs. By being proactive, you can be assured that your business equipment stays functional and ready to use at all times. To learn more about our Preventative Maintenance Program, please contact us.
Time & Material
If you do not want to be constrained by an annual service agreement, you may prefer on-site time and materials service. You only pay for the parts and labor required to install, repair, replace, or upgrade your equipment. With our standard next day business day response time, you can be assured that we will dispatch a professional technician to your location to complete your service quickly and efficiently.
Labor Only
If you prefer to supply your own parts and only pay labor charges, choosing a labor only option would be a good choice.
Managed Print Services
Managing printer maintenance and monitoring their consumables are quickly becoming one of many company’s largest business expenditures, especially for those companies that primarily print in color. What is the solution? A managed print services business model could be just what you’re looking for. With managed print services, you outsource all the aggravation of managing your printers.
Through our remote monitoring (Cloud) based-software, you will always know if you’re operating as efficiently as possible.
Managed Print Service Software capabilities:
- Customized alerts for low toner levels
- Automatic online supply ordering
- Track toner orders & stock levels
- View printing device costs/utilization
- Automatic alerts for device issues
- Track maintenance & flag services
- Automate meter reads
- Generate comprehensive reports
Managed print services are an excellent, hassle-free way to reduce costs associated with your printers, their maintenance, and consumables (toner) so you can stay focused on growing your business.
Service Level Agreements
A service level agreement (SLA) will guarantee that a qualified printer technician will arrive on-site within a designated time frame. Depending on your printing requirements, we can offer a variety of SLAs.
Service hours
- 24 x 7
Response times
- Next Business Day Onsite Response
- 4 Hour Onsite Response
Onsite agreement hours
- 8:00 A.M. to 5:00 P.M. (all time zones)
- 8:00 A.M. to 8:00 P.M. (all time zones)
- 24 x 7
Printer Coach has the partnerships, proficiency, and capabilities to serve companies of all sizes and in all industries across the U.S.
We are committed to providing our customers with fast, reliable service for all their printer repair and maintenance needs.
Service rates start at only $110 per hour with a one-hour minimum. Rates may vary depending on device type, service hour request, and location. Complete this form to receive a no-obligation quote or consultation:
