If your business uses a wide format HP printer, and it needs repair, Printer Coach can help.
Through Printer Coach, you will receive fast, high-quality, and customer friendly plotter repair service at affordable rates. We have been providing HP DesignJet wide format plotter repair service in the Dallas/Fort Worth area since 2001 and have technicians ready to assist you with all your HP Designjet repair needs.
I’d like to express my thanks and gratitude for having such a great technician working for you! He’s been a very good resource for information, plus, his technical knowledge and resources at hand have helped us . . . in several ways. He’s always prompt and courteous and if he’s running late, he calls and re-schedules. He’s bright and eager to help and I don’t think the word ‘NO’ in his repertoire. It’s always a pleasure to work with someone as personable and with the skills required to GET THE JOB DONE while keeping his client’s happy.
G.G. Siemens Desktop Support
Proactive call management and a customized software system allow us to control all aspects of a service call while providing updates to our customers. Our service delivery program is based on a strict process and procedure, forcing a stable service delivery environment. We understand the importance of accurate and timely communications and have made this the foundation of our HP Designjet wide format plotter repair service business.
They have always taken care of my printer problems in a quick and concise manner. I would recommend them to anyone that has printer problems.
R.G., Verizon Field Support
Common Wide-format (Plotter) Problems
- Frayed or Broken Carriage Belt
The most common problem we encounter associated with the HP Designjet plotter is related to a frayed or broken carriage belt, usually due to excessive wear. When there is a carriage belt problem, the LCD panel will typically display a message such as: “switch power off check printhead path” or “System Error 86:01.”
Another common indication of a carriage belt problem is greyish, black debris along the belt path.
It is a high priority to replace a worn or broken belt as soon as possible. Postponing repair of the carriage belt can lead to a damaged carriage assembly and/or electronic components, which are exceedingly expensive to repair.
2. Poor Image Quality
Print quality problems that you may encounter include:
- Stepped lines
- Incomplete lines
An image that has missing/faded lines or characters with omitted parts.
Here is an example of text with omitted parts:
- Color alignment problems
Double printed lines with the wrong colors.
Misaligned or blurry vertical lines.
Color blocks that are overlapped with different colors.
- Horizontal banding
An image with light or dark lines on it.
Here is an example of how horizontal banding might appear:
- Color accuracy
Many color accuracy problems are related to paper choice or color accuracy configuration.
3. Plotter Does Not Print
A plotter that does not print could be caused by such things as a networking issue, a faulty electronic module, or a plotter driver issue.
4. Paper Jams
When a paper jam occurs, a paper jam message will normally appear on the LCD front panel, with one of two possible error codes:
81:01 indicating the paper cannot progress into the printer
86:01 indicating that the printhead carriage is unable to move from side to side
5. Out of Memory
When a plotter does not have enough memory, an error message will be displayed on the plotter.
A few options to resolve this problem include:
Replace the current plotter driver with the most current plotter driver from the manufacturer site.
Add additional memory to the plotter.
Competitive On-Site Rates
Plotter service rates start at only $145 per hour with a one-hour minimum. Rates may vary depending on plotter type, service hour request, and location. We will contact you to determine how you would like to proceed with solving your plotter problem.
Additional Optional Services:
After Hours Plotter Service: $175.00 per hour, 2 hour minimum, portal to portal
Saturday/Sunday/Holiday Service: $190.00 per hour, 2 hour minimum, portal to portal
Need laser, line, or thermal printer repair service? Click here.
Local Wide Format Plotter Repair Service
Our local service area is the Dallas/Ft. Worth metro area. If, by chance, you are located in another part of the United States and require service, please complete the Service Request Form below. We have partners in most U.S. cities.
Please complete the Service Form below at your earliest convenience. Submission of this form does not obligate you to a service call and there is no charge for a quote. We will contact you to discuss how best to proceed with solving your plotter problem.