Welcome to the Printer Coach website. This website is best viewed using the most currently updated version of a commercially available browser.
The information contained on this Web Site is for informational purposes only and should not be construed as specific technical advice on any subject matter. Transmission and receipt of information on this Web Site is not intended to create an advisory, agency, or consulting relationship nor will the act of sending e-mail to any email address at Printer Coach create an advisory, agency, or consulting relationship.
Confidentiality and Transmissions over the Internet
User Conduct and Obligations
You agree to follow all applicable laws and regulations when using this website. Furthermore, you agree that you shall not:
- Upload, post or otherwise transmit through or to this website any content that: is unlawful, abusive, threatening, harmful, obscene, lewd, offensive, defamatory or otherwise objectionable; might infringe the intellectual property rights, privacy rights, rights of publicity, or other proprietary rights of others; contains any viruses, Trojan horses, time bombs, or any other harmful programs or elements;
- Disrupt, place unreasonable burdens or excessive loads on, interfere with or attempt to gain unauthorized access to any portion of our website, its computer systems, servers or networks;
- Provide false information about yourself to us, impersonate any other person, or otherwise attempt to mislead others about your identity or the origin of any content, message or other communication;
- Transmit junk mail, chain letters, or other unsolicited bulk email or duplicative messages;
- Attempt to collect information about visitors to our website or otherwise attempt to extract data or data fields, including without limitation to any credit card information or email addresses;
- Sell access to or the use of this website, including any content contained on it, downloaded or accessed from this website, except as specifically permitted in writing by Printer Coach; and
- Redistribute, without our specific written consent, any content found on this website in any manner whatsoever, including by means of printed publication, fax broadcast, web pages, email, web newsgroups or forums, or any other electronic or paper-based service or method.
Indemnification by User
Third Party Websites, Content, and Products and Services
You acknowledge and agree that your business dealings with any third parties, including any merchants or advertisers, found on, or accessed through our website and any of their services, including payment for and delivery of any goods and services, are solely between you and such third parties. If Printer Coach provides access to third party providers of goods and/or services, you acknowledge and agree that we may receive referral fees and/or other compensation from such third parties. You acknowledge that we assume no responsibility whatsoever for any charges, losses or liabilities you may incur when making purchases or completing transactions with such third parties, and we shall not be responsible or liable in any way for any loss or damage of any kind which you may incur as a result of, or in connection with, any dealings or transactions with such third parties. Furthermore, Printer Coach assumes no responsibility for any content which you may find on sites that link either to or from us, including, without limitation, the accuracy of the information found on these sites, the compliance (or lack thereof) with any legal requirements applicable to these sites and for any viruses or other harmful programs that may be contained on these sites, nor is Printer Coach responsible should any site contain content or links to other sites that you may find offensive.
By accessing third party services through our website, you hereby authorize such third party service providers to provide Printer Coach with personal information regarding your use of and your activities with respect to the purchase and use of third party services and/or goods.
Proprietary and Intellectual Property Rights
"Printer Coach" and "My Tech Guru" as well as the stylized versions of these terms and the logo(s) associated with them, and the other identifying trade and/or service marks of My Tech Guru and its affiliates are and shall remain the exclusive property of My Tech Guru and any unauthorized use of these marks is unlawful. Other trademarks that may be displayed on this website are the property of their respective owners. All content on this website is the copyrighted property of My Tech Guru and is protected by international copyright law.
Our policy is to comply with all applicable intellectual property laws with respect to any content that we may post on this website. If you believe that your work has been reproduced on this website in a manner that constitutes copyright infringement, please provide a notice (which may be submitted electronically) containing all of the following information:
- A physical or electronic signature of a person authorized to act on behalf of the copyright owner for the purposes of the complaint.
- Identification of the copyrighted work claimed to have been infringed.
- Identification of the material on our website that is claimed to be infringing or to be the subject of infringing activity.
- The address, telephone number or email address of the complaining party.
- A statement that the complaining party has a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent or the law.
- A statement, under penalty of perjury, that the information in the notice of copyright infringement is accurate, and that the complaining party is authorized to act on behalf of the owner of the right that is allegedly infringed.
All notices of copyright infringement should be sent to:
Please note that we are only able to correspond in English.
HP, Hewlett Packard, LaserJet and images of HP printers shown on this web site are trademarks and copyrights of the Hewlett Packard Corporation. Lexmark is a trademark and copyright of Lexmark International. Xerox and Tektronix are trademarks and copyrights of the Xerox Corporation. My Tech Guru is the sole author of the content on this site and not affiliated with HP, Lexmark or Xerox. Any other reference to any manufacturer or product is the opinion of My Tech Guru and does not imply copyright or trademark ownership by My Tech Guru, and those manufacturers are the owners of their own copyrights and trademarks. The information contained on this web site is based on the experience of My Tech Guru personnel. It does not replace the manufacturer's service manual or repair guidelines. You should always consult the manufacturer's service manual prior to working on any printer, adhere to all safety precautions detailed by the manufacturer, and follow the manufacturer's guidelines for diagnosing and completing any repair.
The trademarks and copyrights for all other information on this site is owned by My Tech Guru.
If you are not 100% satisfied with your product purchase, we will be happy to accept a return for up to 30 days from the purchase date for a full refund. (Electronic products may not be refundable.) Physical products must be in the condition that you received them and include the original packing slip. All transactions are conducted in United States Dollars (USD) and no adjustment for changes in foreign exchange rates will be made.
Our basic DVD video training product carries a 30 day money back guarantee. If you are not completely satisfied with our product within the first 30 days of your purchase, you will be given a full refund of the purchase amount, excluding shipping and handling charges. Shipping and handling charges are only refundable if the order is canceled prior to shipping. All items must be returned, in their original unopened condition to receive a full refund. Customer is responsible for return shipping charges. We recommend using a shipping service that will provide a tracking number, and insuring the package for the purchase price.
This return policy does not apply to any additional services such as live webinar training, onsite training, custom DVD compilation, downloadable and instant access products, including but not limited to webinar replay packages, or onsite video production, etc. All cancellations must be received in writing prior to 30 days from the receipt of the product; regular mail, email and fax notifications are acceptable. A RMA number is not required and the product must be received within 15 days from the cancellation notice. Phone requests will not constitute acceptance of any cancellation or refund/return request. If you do not receive a confirmation from us that we have received your refund/return request it means that we have not received it. Please contact us to verify that we have received your refund/return request if you have not received confirmation from us.
Obviously, in the case of live video webinars, downloadable or Instant Access products, there is nothing to return. If you seek a refund for a live webinar, downloaded or instant access product we will review our database to verify whether you have participated in the live webinar, downloaded or accessed the product or not. Please email us with your order date, reason for the refund request, a brief description of how the product failed to meet your expectations or other reason, along with your certification that you have deleted all products and access links from your hard drive and temp files, including emails that contain links to such files. We will consider such requests on a case by case basis.
If we ship your order, and for some reason it is returned to us as un-deliverable, not picked up by you, returned because taxes or duties were not paid by you, or any other reason that your order may be returned to us by the shipping company, we are NOT obligated to attempt to contact you, but may attempt to contact you only once through your registered email address in an attempt to correct your shipping address or other information. If we do not receive corrective delivery instructions from you within 90 days from our receipt of the returned product, we are under no further obligation to try to contact you OR refund the purchase price to you. You may be liable for additional re-delivery charges to re-ship your order to you. Refusing delivery of your order does not constitute a refund/return request and any product returned under these circumstances will be handled in accordance with this paragraph.
Premium Memberships are refundable in full only during the first 30 days of membership. If a new Premium Member is dissatisfied for any reason, during the first 30 days of Premium Membership, you may contact us to tell us you wish to cancel. Your entire first month or first annual payment will be refunded to you. If you receive any product bonus as a result of your Premium Membership those products must also be returned to Printer Coach, if you cancel during the first 30 days of membership, by following the instructions set forth in this section of the Printer Coach Terms of Service.
Both monthly and annual memberships are set up for a twenty-four month term (2 years). If you do not renew your membership during the twenty-fourth month your membership will automatically expire at the end of the twenty-fourth month and your premium membership access will be terminated. If you wish to cancel your premium membership, you can cancel it directly through your PayPal account, or you may contact us to tell us you wish to cancel. Monthly memberships are cancelled effective the next due month. Current month memberships can be cancelled, but your access will continue until the next billing due date and partial months are not refundable. If an annual membership is cancelled during the period of less than the twelfth month, your refund will be prorated based on the number of full and partial month access, the amount of months will be converted to the standard monthly membership rate, and any remaining balance will be refunded to you. If annual memberships are cancelled during the eleventh or twelfth month of membership no refund is due.
If any provision of these Terms of Service is held invalid or unenforceable in any respect by any court with jurisdiction over the parties, such provision shall be enforced to the maximum extent permitted by law, and the remaining provisions of these Terms of Service shall continue in full force and effect. No waiver of any provision of these Terms of Service shall be deemed a further or continuing waiver of such provision or any other provision of these Terms of Service.
These Terms of Service shall be governed by and construed in accordance with the Federal laws of the United States of America and the laws of the State of Texas, without regard to conflict of laws provisions thereto. The parties consent to the exclusive jurisdiction of the courts of, and venue and situs in, Collin County, Texas.
If you have any questions, concerns, want to ask about our website, or these Terms of Service, please feel free to contact us.