Vendor-neutral certification that will help set you apart from the competition, and give you the real-world skills that you need to succeed. Online and DVD formats.
We offer three training delivery formats because different people learn in different ways. Some people learn best in an instructor-led classroom format, but simply can not quite stay focused when sitting in front of a computer without the instructor interaction. Others nearly fall asleep in a classroom, but thrive with online or self paced learning formats. The choice of format is yours, simply select the learning format that best fits your learning style.
Please Contact Us for Instructor-Led training dates and locations.
CompTIA PDI+ is recognized by several industry leaders, including Canon, Sharp and Xerox, as a benchmark printer repair certification for professionals that service and support document imaging devices.
CompTIA Printing and Document Imaging (CompTIA PDI+) validates the knowledge and skills necessary to support printing and document imaging devices including printers, copiers, scanners, multi-functional devices and fax machines. It is a vendor-neutral certification that recognizes a technician’s understanding of basic electromechanical components and tools, print engine and scan processes and components, color theory and connectivity/networking. The exam also covers soft skills such as customer service, professionalism, safety and environmental issues. While there are no prerequisites for the certification exam, it is recommended that entry-level candidates have foundation-level knowledge or hands-on experience working with printing and document imaging devices.
CompTIA PDI+ provides a solid foundation for a career involving the service and support of printing and document imaging devices. Original Equipment Manufacturers (OEMs) and service providers find that the CompTIA PDI+ certification ensures that their technicians have the core knowledge and skill sets to provide effective repair services.
Click here to download the Printer Coach PDI+ Brochure in Adobe PDF format.
Click here to download the PDI+ exam objectives in Adobe PDF format.
Click here to download a CompTIA PDI+ dealer case study in Adobe PDF format.
What is the CompTIA PDI+™?
The CompTIA Printing and Document Imaging (CompTIA PDI+™) certification is a vendor neutral credential that certifies that an individual has the required knowledge and skills necessary to understand the principal operations of digital print and document imaging devices. These devices include printers, copiers, scanners, multi-functional devices (MFDs) and fax machines. CompTIA PDI+™ serves as a solid foundation for entry into a career involving the service and support of printing and document imaging devices. It also provides a stepping stone for the Original Equipment Manufacturer (OEM) training for authorization on specific devices.
Why become certified?
Simply put, a technician that becomes CompTIA PDI+™ certified has verified their professional ability relating to installation and support of network attached [digital] office equipment. This proof shows employers and clients that you posses the knowledge needed to service equipment right – the first time.
About our course
Our CompTIA PDI+™ training materials are “CompTIA Authorized Quality Curriculum” (CAQC), which certifies that the training content maps to the actual exam.
The online and CD training experience is highly interactive and lots of fun. It is loaded with engaging content in the form of full motion video, narrations, animations, graphics and sample exams that are designed to hold your attention. The use of state-of-the-art technology helps keep the training fresh and interesting! We have eliminated the “boring” aspects of online training; you know, those plain PowerPoint bulleted slides. There are questions (with explanations) throughout the training, along with multiple sample exams that assure your understanding. You can login or insert the CD when it is convenient, navigate directly to any topic, and pick-up right where you left off when returning.
This training provides the in-depth fundamentals needed for a new-comer to the industry, and is highly sufficient for the industry expert looking to get certified. The left hand navigation bar will allow you to review any topic that you may want to go over more than once.
The instructor-led format uses the same materials but is delivered in the classroom along with visual aids, worksheets, sample exams, and ample time is given for questions and answers.
This training is the best in the industry and students that have taken the training up to this point have passed the exam with flying colors! We strive to make our training the best there is, and assure you that you will not be disappointed!
What’s In The Course?
Section 1: Electromechanical Theory
A: Mechanical Components
Clutches, gears, bearings, solenoids, bushings, belts, cables, and pulleys.
Quiz 1
B: Electrical Components
Motors, switches, encoders, relays, and sensors.
Quiz 2
C: Cables, connectors, power supplies, lamps, firmware, and memory.
Quiz 3
Section 2: Printing Processes
A: Laser Printing Processes
Charging, writing, developing, transfer, separation, fusing, cleaning, and quenching.
B: Ink Dispersion Printers
Purging, ink delivery, and image application.
Quiz 4
C: Printer Components
Coronas, photoconductor, developer, registration, fuser, transport, finishers, laser, and cleaning.
D: Media
Paper, transparencies, envelopes, and other media considerations.
Section 3: Imaging Processes
A: Scanners
CCD, CIS, and CMOS, ADF, lamps, optics.
B: Images
JPG, PDF, TIF, GIF, file sizes, compression, and OCR.
C: Faxes
Scan, send, interpret, and print.
D: Color theory
Gamut, CMYK, RGB, and calibration.
Section 4: Connectivity
A: Communications
Protocols, TCP/IP, settings, dialog modes.
B: Physical Connections
Port types, cable types, NIC etc.
C: Wireless Connections
802.11x, SSID, WEP, WPA, infrastructure versus ad-hoc.
Quiz 8
D: Networking
IP address, subnet mask, default gateway, DNS, DHCP, APIPA
Section 5: Troubleshooting
A: Troubleshooting Tools
Multimeter, polarity tester, AC line monitor, toner vacuum, and service documentation.
Quiz 10
B: Image Quality Defects
Black and white pages, black and white streaks, black and white imperfections.
Quiz 11
C: Scanner Troubleshooting
Settings, software, drivers, connectivity.
D: Printer Troubleshooting
Isolating problems, drivers, software, applications, media, settings, accessories.
Section 6: Communication and Professionalism
A: Communication
Effective communication, relationship building, escalation procedures, and providing closure.
B: Professionalism
Be positive, act as a liaison, take ownership, and follow through.
Quiz 13
Section 7: Safety and the Environment
A: Safety
Electrocution prevention, ESD, cleaning solutions and sprays, warning labels, burn hazards, moving parts, toner, ozone, MSDS, lasers, lifting and handling heavy objects, personal protective equipment, power source, routing cords and cables.
Quiz 14
B: Environmental Factors
Recycling, ventilation, temperature, humidity, direct sunlight, filter replacement, etc.
Quiz 15
Final Exam
Preview the PDI+ Printing & Document Imaging online certification training NOW!
Order online today! Contact Us if you have any questions.
Contact Us for enterprise pricing on 6 or more units, or multiple student discounts from the same company.
CompTIA has exam locations world-wide. Click Here to find your local testing center.
Please Contact Us for Instructor-Led training.
Option 1CompTIA PDI+ Exam Prep DVD Based, Self Paced Training Course
$487.00 |
Option 2CompTIA PDI+ Exam Prep Online Training Course
$427.00 |
Step-by-step instruction.
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