Is there any difference between the DVD and the Instant Access version of the video? The video itself is exactly the same. In fact, we created the "Instant Access" online version directly from the DVD. The DVD version will often include bonuses that are not available in PDF, and therefore not available with the online version. The video segments in the Instant Access version are in Flash (.flv) format 320 X 240.
Do you have a video of my exact printer model? We show nine common types of HP, Lexmark, and Xerox printers in the video, as examples of how to locate and replace common maintenance related parts. It would be nearly impossible to have video tutorials of every type of printer. One of the primary purposes of the video training is to show you how to use the service manual so that you can quickly and easily find and use the step-by-step instructions for your exact printer models.
What is the difference between the Basic Laser Printer Maintenance & Repair Training and the Premium Memberships? The Basic Laser Printer Maintenance & Repair Training is a consise video training to learn printer repair basics and learn to read a service manual. The Printer Coach Premium Memberships are geared toward tips and techniques that are beyond the basics and additional methods of support.
Is The Basic Laser Printer Maintenance & Repair Training included in the Premium Membership content? Yes, most of the video from the Basic Laser Printer Maintenance & Repair Training is included in the Premium Membership content. However, the video segments are spread out over a six month period or so, and used as examples for related Premium Member content. Premium Members do not have access to the same service manual library that is included with the video training.
Do you accept orders from outside the United States? Yes, we have shipped orders to several countries around the world. However, the video and accompanying material is in the English language and in NTSC format. To get the most out of this training you will need to speak and read English so that you can understand the video and service manuals.
Do you have service manuals for old printers? We have several hundred printer service manuals on hand, many of them are for older printers. Click Here to review the service manuals we currently have available online. If we don't have the manual listed that you are looking for we may be able to upload it, or tell you where you can find it. Please Contact Us to ask about the service manual that you need to find.
Can I still get parts for old printers? In most cases, you can still get parts for old printers. Please Contact Us to help you find the part you need to repair or maintain your printer.
Does this training prepare me for HP or Lexmark certification? The My Tech Guru Basic Laser Printer Maintenance & Repair Training creates a foundation for understanding printer maintenance and repair. One of the principle factors to certification is knowing how to read and find information in a service manual. Finding and extracting the necessary information from a service manual is the primary goal of the Basic Laser Printer Maintenance & Repair Training. We will also provide you with the additional information you need to decide about certification, and the links to the manufacturer's certification programs.
I just received my video training package and cannot find the certification information. Where is it? The certification information, and a few other pieces of information have been added to the email series, which begins when you purchase the training package. We have found that it is more productive to concentrate on learning the service manual layout, and working on a printer or two, initially, than it is to concentrate on things that should be a few weeks down the road anyway. Concentrate on learning the basics as your first priority. You must confirm your email address to receive the email series from us. Blease make sure to confirm your email address when you purchase the training. Please Contact Us if you have any questions.
Does the training video teach more than just the basic maintenance information? The video itself shows how to find and replace the maintenance components on nine common types of HP, Lexmark, and Xerox office printers. We show these as examples. The primary goal of the Basic Laser Printer Maintenance & Repair Training is to show you how to find the step-by-step instructions to nearly any printer repair. When you master the service manual, you will know how to find and use the step-by-step instructions that will allow you to perform intermediate and complex repairs on nearly any printer model. However, since we begin with the basics, you may choose to only use the basics to help maintain your office printers.
When was the new CompTIA CDIA+ exam released? The new exam was released in December 2005.
What is the new CDIA+ exam number? 225-030
What are the new CDIA+ exam objectives? Click Here to review the objectives.
Is the exam offered worldwide? Yes, the exam is offered worldwide.
What are the fees for the new exam? The price for a CDIA+ exam voucher is $251.00 but students can purchase vouchers at a discounted price of $239.00 through My Tech Guru's training partner.
Are there any prerequisites to taking the exam? The new exam is designed for an individual to pass if they have at least 12-18 months on the job experience in document imaging sales and installations. No proof or other certifications are required to take the CDIA+ exam.
How do I register to take the CompTIA CDIA+ exam?
1. Go to: www.2test.com
2. Search for the testing center in your area.
3. Follow the instructions online to register online or by telephone.
4. Tell them where you would like to test and they will schedule an appointment for you.
How long does it take to complete a self-study certification course? Each of our self-study certification courses are designed to be the equivalent of attending a 40 to 50 hour training seminar, some a little more and some are less. The CDIA+ self-study course is approximately 4 - 5 hours long, but you must also consider the extra time for review and writing notes, etc.
What is the percentage I need to pass the exam? You must score at least 77% to pass the exam.
What is the Certification Duration? Once you are CompTIA certified, you are certified for life.
If I fail the test, may I see my answers? As an internationally recognized professional certification, the test must remain secure at all times. Thus, no test questions or answers are ever released. In order to maintain the high quality of the exam, no exceptions are made.
If I fail the test, will I have to pay to retake it? Yes, each time you take a CompTIA exam you will need to pay.
What will I need in order to take the test? Please arrive at the testing center at least 15 minutes before the test is scheduled to begin. The administrator of the testing center can demonstrate how to use the computer-based testing system before the actual test begins. Two forms of identification must be presented to the test center administrator. One form should be a photo ID, such as a valid driver's license. The other can be a major credit card, or a passport. Please be aware that both forms of identification must have a signature. Books, calculators, laptop computers, or other reference materials are not allowed during the test. Because the test is computer based, pens, pencils, or paper will not be needed. It is CompTIA's policy to make reasonable accommodations for individuals with disabilities.
When do I receive my certificate and ID? Under normal circumstances you should receive your certificate and ID in 4-6 weeks.
What is the test format? The certification test is administered on a computer at a Prometric or VUE authorized testing center, in an easy-to-use format. The format of the test looks very much like other multiple-choice examinations you have taken before. The difference is, this examination is taken on a desktop computer connected into a testing network, where all the data is stored centrally and securely. Directions for using the testing software are displayed on the screen. A tutorial is provided, as well as assistance from a nearby proctor. On-screen "help" is also available, including information at the bottom of the screen that lets you know how to enter your answer, move forward in the test, mark a question for answering later, or review a previous question. Of course, the software tells you how to enter the answer, not what answer to enter.
Usually each question has one correct response. However, there are some that have multiple correct responses. When there are multiple correct answers, a message at the bottom of the screen prompts you to "choose all that apply." Be sure to read the messages.
What happens after the test? As soon as you finish the test, you receive the final score. You will see the results immediately on the computer screen. In addition, a hard copy of the score report is provided at the testing center.
The score report shows whether or not you passed the certification. You can also see how you did on each section of the test and on each technology. Please retain this score report as it contains your unique ID number, which is also your certification number. It can be used to verify your certification until your certificate arrives.
If you pass the examination, a certificate will be mailed to you within a few weeks. If you do not receive your certificate and information packet within 5 weeks of passing your exam, please contact CompTIA at 630-268-1818 and ask for the fulfillment department.